Passport Application in Limbo?
Since the beginning of the the COVID-19 pandemic, passport application processing times have been severely delayed.
To add to the frustration, the National Passport Processing Center is often unreachable. The toll free phone number frequently cuts off, and email inquiries generate an automated response, referring you to the number that just disconnected you.
When all else fails, the best way to check the status of your application is to contact your State Senator. S/he should be able to track it down and put you directly in touch with the individual assigned to your file.
It worked for me and for several acquaintances, when nothing else did.